Coronavirus (Covid-19) – Client Information
As you are aware, the spread of Coronavirus (COVID-19) continues to dominate the headlines and news, with further implications for public health. We have detailed below some of the measures Essex Abel have put in place to ensure we are able to continue to support you and details of links to key sources of information in respect of government advice and developments.
Our focus is on the health and wellbeing of our staff and clients first and foremost, as well as our ability to continue to support our clients and business partners.
Provision of Services
- At the moment we are not experiencing any issues with the delivery of services and we have undertaken a review of our processes and the deadlines for the completion of the various services for the next few months in order put in place plans to continue to provide services as normal. However, whilst we aim to maintain our service levels, you may experience slight delays in responses to emails and/or telephone calls due to the level of calls and emails we are receiving at present. As you will appreciate our advisors are receiving a high level of calls at present; therefore, if you are unable to get through, please email you advisor and then will return your call as soon as possible.
- As an essential service provider for payroll services, our office remains open with a skeleton team in place to deliver this service with the majority of the team working from home. This is subject to changes in government guidance and if you are planning to visit the office, please contact us prior to your visit.
- We are undertaking meetings over the telephone/electronically only at present.
- We have systems in place to ensure our staff can work from home and access our systems remotely within a secure IT environment in order to continue to support you during these difficult times.
We are confident that, by taking this approach, we can ensure that public health is protected and that we can continue to support you.